Customer Centric Retailing

A platform for retail leaders to discuss the challenges, opportunities, and trends in the industry, including eCommerce, brick-and-mortar operations, omnichannel technology, culture, and innovation to achieve customer-centric retailing.

Anil Patel

CEO - HotWax Commerce

CCRP MIC
Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler

LATEST EPISODE

Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler

November 21, 2023 36:37 mins

Summary

In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand within a well-established corporation. Additionally, the episode touches on the role of brick-and-mortar stores in retail and the evolving landscape of digital-first brands.

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Achieving real-time inventory availability with Nick Nedev

LATEST EPISODE

Achieving Real-time Inventory Availability with Nick Nedev

June 27, 2023 36:37 mins

Summary

This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omnichannel owners leverage this concept to effectively manage their business.

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Embracing Diversity and Inclusion in Retail with Matthew Lafone

LATEST EPISODE

Embracing Diversity and Inclusion in Retail with Matthew Lafone

September 28, 2022 36:10 mins

Summary

This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today.

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The Evolution Of Responsible Retailing With Louise du Toit

LATEST EPISODE

The Evolution Of Responsible Retailing With Louise du Toit

July 1, 2022 49:00 mins

Summary

This episode’s special guest,  Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can best minimize their impact on the environment.

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LATEST EPISODE

Building A Successful Omnichannel Program with Filipp Labkovskiy

April 25, 2022 50:37 mins

Summary

This episode’s special guest, Filipp Labkovskiy, Head of eCommerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies.

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Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin

LATEST EPISODE

Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin

March 16, 2022 42:13 mins

Summary

This episode’s special guest,  Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from her experience managing the implementation of successful omnichannel retail operations.

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LATEST EPISODE

Get Answered Your Most Burning Questions About Store Fulfillment With Fred Schofield

March 7, 2022 39:08 mins

Summary

This episode’s special guest, Fred Schofield, discusses the importance of aligning your eCommerce and in-store operations to create successful BOPIS and Ship From Store omnichannel initiatives.

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LATEST EPISODE

Role of Omnichannel Stores in Retail Recovery with Mark Pilkington

February 8, 2022 47:19 mins

Summary

This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model of retail is evolving.

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LATEST EPISODE

Championing BOPIS Implementation with Worth Darling

January 31, 2022 49:00 mins

Summary

This episode’s special guest, Worth Darling, discusses the importance of leveraging your stores and store associates to create seamless BOPIS and ship-from-store omnichannel initiatives.

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Exciting Trends in Retail With Barbara Thau

LATEST EPISODE

Exciting Trends in Retail With Barbara Thau

August 12, 2021 33:42 mins

Summary

Our special guest, Barbara Thau, joins us to discuss exciting trends in retail with an emphasis on experiential shopping and customer loyalty. 

How can retailers best leverage social commerce? What loyalty trends are successful in keeping customers engaged? How can retailers best employ technology to delight customers?

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What Makes For Remarkable Retail With Steve Dennis

LATEST EPISODE

What Makes For Remarkable Retail With Steve Dennis

July 26, 2021 39:31 mins

Summary

Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience.

What are some of the ways that you think retailers can re-imagine their store layouts to accommodate modern buying behaviors? How should retailers approach measuring success for physical retail? What is Steve’s message for retailers that continue to be resistant to change?

 

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What Does Post-Pandemic Success In Retail Look Like With Greg Buzek

LATEST EPISODE

What Does Post-Pandemic Success In Retail Look Like With Greg Buzek

July 20, 2021 38:06 mins

Summary

Our special guest, Greg Buzek, joins us to discuss how retailers can prepare for the post-pandemic retail landscape. What were the major factors that influenced retail success in the pandemic? What sorts of tools and technologies should retailers continue to invest in after the pandemic has completely waned? How can the little guy keep up?

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5 Retail Trends With Chris Walton

LATEST EPISODE

5 Retail Trends With Chris Walton

July 9, 2021 39:29 mins

Summary

Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry. What is necessary to make micro fulfillment work? How is computer vision set to shake up the retail industry? Are the big retailers going to completely monopolize the market in the years to come? How can retailers win at social commerce?

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Staying Agile While Staying True with Ashley Merrill

LATEST EPISODE

Staying Agile While Staying True with Ashley Merrill

June 29, 2021 29:28 mins

Summary

Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the brand.

What is the inspiration behind Lunya? How can digitally native brands compete in a hyper-competitive world? How can a brand remain agile without compromising on its mission and story? What are fast-fashion brands really doing to the retail industry?

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Why Data is King With Rick Watson

LATEST EPISODE

Why Data is King With Rick Watson

June 24, 2021 37:56 mins

Summary

Our special guest, Rick Watson, joins us to provide his perspective on the ingredients required to win in a competitive retail environment, and why retailers are approaching KPIs completely wrong. 

What does omnichannel really mean? How can DTC retailers win? What are the biggest challenges that brick and mortar retailers face as they reopen stores? What are the KPIs that retailers should really be paying attention to?

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